Return and Refund Policy

At Moo Moo’s House of Cards, we want you to feel confident when you shop with us. We’re collectors and players ourselves, and we understand how important condition, accuracy, and careful handling are when purchasing trading cards and collectibles.

If there’s a problem with your order, please reach out. We’re a small, collector-owned business, and we’ll always do our best to find a fair solution.

We accept eligible returns within 30 days of delivery.

To be eligible for a return:

Please contact us before sending a return so we can provide instructions and make sure your return is handled properly.

Items returned without contacting us first may experience delays in processing.

The market value of trading cards and collectibles can change quickly.

Returns or refunds will not be provided solely because an item's market price has increased or decreased after the purchase was completed.

Purchases should be made based on the item, condition, and price offered at the time of sale.

For the protection of our customers and the integrity of our inventory, opened sealed products are not eligible for return unless the product arrived damaged or there was an error with your order.

This includes products such as booster boxes, booster packs, bundles, collection boxes, decks, and other factory-sealed merchandise.

Please inspect your order when it arrives.

If your order arrives damaged, you receive the wrong item, or something is missing, contact us as soon as possible so we can review the issue and make it right.

When reporting damaged merchandise, please include photos of:

Please keep the original packaging until the issue has been resolved, as it may be needed for a shipping carrier claim.

Certain items may not be eligible for return, including:

If you’re unsure whether your purchase is eligible for return, please contact us.

Once your return is received, we’ll inspect the item and notify you of the status of your refund.

Approved refunds will be issued to the original payment method.

Please allow time for your bank, credit card company, or payment provider to process and post the refund after it has been issued.

Original shipping charges are generally non-refundable unless the return is the result of an error by Moo Moo’s House of Cards or the item arrived damaged.

For standard returns, customers are responsible for return shipping costs.

If your return is necessary because we sent an incorrect item, the item was materially different from its description, or another mistake was made on our end, we’ll work with you to arrange an appropriate solution for the return shipping.

We strongly recommend using a trackable shipping method when returning valuable items.

Moo Moo’s House of Cards cannot guarantee receipt of returned packages that are lost in transit.

Please package returned items carefully.

Items damaged due to inadequate return packaging may not qualify for a full refund.

If a return package is lost or damaged while being shipped back to us, we’ll work with you where possible, but responsibility may depend on the shipping service and insurance selected for the return.

Have a question about a return, refund, or problem with your order?

Please contact us.

There are real collectors behind Moo Moo’s House of Cards, and we want every customer to feel comfortable reaching out when something isn’t right.

We’ll always review the situation carefully and do our best to find a fair solution.

Thank you for supporting Moo Moo’s House of Cards — and happy collecting!

Return and Refund Policy

At Moo Moo’s House of Cards, we want you to feel confident when you shop with us. We’re collectors and players ourselves, and we understand how important condition, accuracy, and careful handling are when purchasing trading cards and collectibles.

If there’s a problem with your order, please reach out. We’re a small, collector-owned business, and we’ll always do our best to find a fair solution.

We accept eligible returns within 30 days of delivery.

To be eligible for a return:

The item must be returned in the same condition in which it was received.

Sealed products must remain unopened and in their original packaging.

Cards, collectibles, and other items must include any original packaging, accessories, or components that were included with the order.

Proof of purchase or your order information may be required.

Please contact us before sending a return so we can provide instructions and make sure your return is handled properly.

Items returned without contacting us first may experience delays in processing.

The market value of trading cards and collectibles can change quickly.

Returns or refunds will not be provided solely because an item's market price has increased or decreased after the purchase was completed.

Purchases should be made based on the item, condition, and price offered at the time of sale.

For the protection of our customers and the integrity of our inventory, opened sealed products are not eligible for return unless the product arrived damaged or there was an error with your order.

This includes products such as booster boxes, booster packs, bundles, collection boxes, decks, and other factory-sealed merchandise.

Please inspect your order when it arrives.

If your order arrives damaged, you receive the wrong item, or something is missing, contact us as soon as possible so we can review the issue and make it right.

When reporting damaged merchandise, please include photos of:

The item

The shipping packaging

Any visible damage

Please keep the original packaging until the issue has been resolved, as it may be needed for a shipping carrier claim.

Certain items may not be eligible for return, including:

Opened sealed trading card products

Items that have been altered, damaged, or modified after delivery

Items returned in a condition different from the condition in which they were sold

Clearance or final-sale items when specifically marked as such

Gift cards, if offered

Digital products or codes that have already been revealed, redeemed, or delivered

If you’re unsure whether your purchase is eligible for return, please contact us.

Once your return is received, we’ll inspect the item and notify you of the status of your refund.

Approved refunds will be issued to the original payment method.

Please allow time for your bank, credit card company, or payment provider to process and post the refund after it has been issued.

Original shipping charges are generally non-refundable unless the return is the result of an error by Moo Moo’s House of Cards or the item arrived damaged.

For standard returns, customers are responsible for return shipping costs.

If your return is necessary because we sent an incorrect item, the item was materially different from its description, or another mistake was made on our end, we’ll work with you to arrange an appropriate solution for the return shipping.

We strongly recommend using a trackable shipping method when returning valuable items.

Moo Moo’s House of Cards cannot guarantee receipt of returned packages that are lost in transit.

Please package returned items carefully.

Items damaged due to inadequate return packaging may not qualify for a full refund.

If a return package is lost or damaged while being shipped back to us, we’ll work with you where possible, but responsibility may depend on the shipping service and insurance selected for the return.

Have a question about a return, refund, or problem with your order?

Please contact us.

There are real collectors behind Moo Moo’s House of Cards, and we want every customer to feel comfortable reaching out when something isn’t right.

We’ll always review the situation carefully and do our best to find a fair solution.

Thank you for supporting Moo Moo’s House of Cards — and happy collecting!